BITSKYGAME Responsible Gaming FAQ

BITSKYGAME Responsible Gaming FAQ

1. Is gambling only a financial problem?

No. Gambling problems are a form of behavioral addiction, which can cause not only financial stress but also impact mental health, relationships, and more. Even after paying off gambling debts, the addictive behavior itself can still cause other negative effects.

2. Is frequent betting the only sign of a gambling problem?

Betting frequency is not the only standard. As long as gambling causes emotional, physical, financial, or relationship distress to yourself or others, regardless of frequency, it may be a gambling problem.

3. How much money lost counts as a gambling problem?

The amount won or lost is not the only criterion. If gambling affects your finances, relationships, work, mental or physical health, it should be taken seriously.

4. Who is at risk for gambling problems?

Anyone can be affected by gambling problems, regardless of financial status, social background, or education. Genetics, environment, and personal experience may increase risk.

5. How can I protect myself from gambling problems?

  • Understand the risks and view gambling rationally
  • Treat gambling as entertainment, not a source of income
  • Use responsible gaming tools provided by BITSKYGAME
  • Set a budget for gambling activities
  • Avoid chasing losses; outcomes are not guaranteed
  • Stop when gambling is no longer fun

6. What is responsible gambling interaction?

Responsible gambling interaction means communicating healthy gambling concepts and available tools to users via email, platform messages, etc., helping users manage gambling behavior, including setting limits, identifying issues, and accessing support resources.

7. How to self-exclude your account on BITSKYGAME?

  1. Go to the self-exclusion page
  2. Select 'Self-Exclusion' option
  3. A confirmation email will be sent to your registered email address
  4. Click 'Start Self-Exclusion' to confirm the request
  5. After confirmation, a 24-hour cooling-off period begins. After it ends, select the exclusion duration
  6. If you do not complete the selection after the cooling-off period, the request will be canceled and your account will return to normal

Support & Help Organizations